Shipping policy

Orders will be fulfilled within 24 hours on business days! When ordered before 1p.m., most orders will be fulfilled the same day.

Standard shipping within contiguous US takes 5-7 business days, depending on your location.

Express shipping within contiguous US takes 2-4 business days.

International shipping takes 7-15 business days. Expected shipping times for international orders will also display at checkout for your address.

Please refer to your tracking number once you receive it for more information about your delivery, or contact our support team.

 

Order Confirmation

As soon as you place your order you will receive an order confirmation e-mail.

This means that we have received your order in our system. As soon as we receive your order we automatically send the order to our warehouse to confirm that it is in stock and available for immediate shipment.

 

Order Shipment

If your order is in stock, it will ship within 1-3 business days from the date of your order. 

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address your provide when checking out.  

If you do not receive tracking information from us within six business days of your order feel free to follow up with us at support@curayou.com

 

Damages

Please inspect the packaging of your item(s) when they arrive.

If your item(s) do arrive damaged please send photos to support@curayou.com.

 

Theft

Stolen packages are covered only with purchase of our shipping protection services. In case of theft, we will ask you to file a police report for the stolen goods for proof. Most police departments allow to file a report for stolen packages online.

To prevent theft, we suggest the following best practices:

1. Closely monitor the tracking information sent to your email, so you can take timely action if a package goes missing. Some carriers provide proof of delivery information only for a limited time, and some police departments require you to file a report within a limited timeframe of the incident.
2. Install security cameras to help deter theft and provide evidence to local authorities if necessary.

If you choose not to buy our shipping protection services, you may choose to ship your parcel to a cluster box or parcel locker if theft is an issue in your area.

Shipping Protection

The shipping protection services shall only be provided to eligible end users who have purchased our shipping protection services.

Both the stores and the end users expressly acknowledge and agree that

(A) the value coverage period provided by the shipping protection services is and shall not constitute insurance of any kind whatsoever

(B) shipping protection is non-refundable

(C) In the event of any loss or damages of the products purchased by the end user, upon final determination by the company that the product(s) or item(s) purchased by the end user was, in fact, damaged or lost, with such determination being made in the sole and absolute discretion of the company, the end user will be provided whichever is lesser in value of the following: 

(i) full replacement of the product or items purchased by the end user and shipped from the store, or

(ii) up to $1,000 of the declared value (defined below) of all of the products or items purchased by the end user and shipped from the store;

(a) Declared Value. “Declared Value” shall mean the cost of the product, merchandise or item as stated by the Store when purchased by the end user.

(b) Procedure for Shipping Protection.

(i) Timely Notice. Users must notify the Company of any lost or damaged products, for which  shipping protection has been purchased, within 30 days of the date that such product(s) were purchased  from the Store. Users and Stores acknowledge and agree that if the User fails to provide timely notice as  provided above, the User will not be provided any benefits of the shipping protection service and will not receive any refund of User’s purchase of the same. Upon receiving such notice, the Company will respond as soon as reasonably practicable.

(ii) Replacement Shipping. In the event that the Company determines that it will replace a lost or damaged product or item, the Company will determine, in its sole discretion, the method of processing and  shipping the replacement product or item.

(iii) Additional Verification. Users may be required to provide evidence that subject products or items that were lost, stolen or damaged, and, for the avoidance of doubt, the determination of whether an item has been lost, stolen or damaged will be made by the Company, in its sole and absolute discretion. Users agree  to provide any additional information or documentation as may be reasonably requested by the Company.

(iv) Ownership After Shipping Protection Has Been Utilized. Users and Merchants expressly acknowledge and agree that for any lost, stolen or damaged products or items for which the Company has  approved for the Company’s shipping protection service (whether a product or item has been replaced or  for which the User received a refund), such lost, stolen or damaged products or items will be deemed the  property of the Company.

Accordingly, User expressly agrees to ship to the Company any

(A) damaged  products or items, or

(B) any previously lost or stolen products or items, if the User comes into possession  of such lost or stolen products or items. User further acknowledges and agrees that the Company shall have full authority to take any actions it deems appropriate to track any lost or stolen products or items and in the  event the Company comes into possession of such products or items, the Company will be deemed the sole and exclusive owner of such products or items.

 

Cancellations & Refunds

All orders are directly forwarded to our fulfillment center, and cancellations can not be guaranteed. If an order has not been fulfilled yet, we may be able to cancel your order. In such cases, we pass on a $5 transaction fee to the customer that we incur from our payment processor.

If you order has already been shipped, you (the buyer) will be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.